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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The ambiance, staff and physician

#12026-04-13

All was extraordinary, compared to most doctor's offices. However, the doctor's explanation of the condition was particularly outstanding.

#22011-09-28 14:40:16

The doctor was very friendly and made everything relaxing.

#32025-12-08

Dr. Heckman gave me a lot of information and listened and answered all of my questions.

#42011-11-17 15:30:47

I thought the waiting area was decorated beautifully and made me feel relaxed and at home.

#52025-09-27

The time the doctor took in answering questions and discussing issues

#62025-12-17

every thing was great.

#72025-12-06

everyone was very nice.

#82026-04-03

ENVIRONMENTALLY CONVENIENT AND EVERYONE WAS EXTREMELY FRIENDLY. ALSO IMPORTANT WAS YOU SERVE YOUR PATIENTS RIGHT ON TIME WITH NO DELAYS WHICH IS ALWAYS A PLUS!

#92012-06-14 10:23:51

Dr and Med Assist. listened patiently and answered all questions thoroughly.

#102026-03-04

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