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SKIN

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

everyone is wonderful, nice, accommodating, and awesome. Great customer service overall.

#12011-12-21 17:29:36

I am very self conscious about my acne but everyone made me feel very comfortable!

#22023-10-14

the staff is terrific....

#32024-06-30

The doctor's thoroughness and professionalism and bedside manner. Also the offioce music was very pleasant.

#42024-02-08

I enjoyed how friendly everyone was.

#52024-06-30

Ambiance and cleanliness of the office; informative, highly professional staff. Overall, this was a very pleasant experience.

#62024-08-26

Staff was very friendly. The office is beautiful, organized, and very clean. I am very happy with my choice to see Dr. Ringpfeil!

#72023-10-08

That was the most thorough appointment I have had in a very long time. I was given numerous options that were tailored for my skin needs.

#82011-12-06 10:16:06

Excellent service, did not have to wait long to be seen!

#92023-12-25

I found the office pleasant and staff, medical assistant, and doctor very friendly, yet very efficient, well-informed, professional, and knowledgeable. A very satisfying experience!

#102024-02-12

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What can we do better?

(answers:373)

Everything is just great!

#12024-03-26

Everything was wonderful

#22024-04-24

There was some wait between my initial interview with the medical assistantand my meeting the physician. This wait could have been shorter.

#32024-01-28

please change the paintings in the reception area....

#42011-02-02 11:01:42

Service was extremely good.

#52011-01-27 16:47:12

not sure yet

#62024-09-27

More appointment availability either early or later (before or after the normal 9-5 workday)

#72010-08-23 16:22:28

This has been one the best office that i have been to in forever.

#82024-03-12

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#92011-06-02 14:18:32

no suggestions, you are doing a good job

#102024-04-09

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