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# of surveys: 4008
Last updated: 3/15/2023 9:53 PM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

The time and attention from the Doctor....

#12022-11-10

Timeliness and attention.

#22022-10-03

Very nice office, everyone was very friendly and helpful

#32010-11-29 15:16:15

I like the waiting room.

#42023-02-21

Staff and doctor was very friendly and informative

#52022-12-31

I liked the computers.

#62023-02-02

The Dr. was very kind, compassionate and respectful as well as knowlegeable of alternative ways. She is a real doll. Happy to have her as my doc and would recommed her to clients at Arrowroot Health Food Store.

#72022-06-26

Took the time to diagnose the issue and once diagnosed, layed out my options and throughly explained everything.

#82011-05-20 16:26:57

I felt the doctor really took the time to listen to me, as well as explain all of the important medical information.

#92023-02-19

Took the time to diagnose the issue and once diagnosed, layed out my options and throughly explained everything.

#102011-05-20 16:26:57

See more patient answers >>

What can we do better?

(answers:373)

You were amazing

#12010-09-28 09:24:38

Maybe directions as "across from the Lexus place." Have the assistant say there may be a name recall test later, as she introduces herself.

#22010-12-07 10:07:04

More chairs in the waiting room. More parking spaces.

#32010-09-15 12:08:01

Well basically there is no need because your doing a very good job.

#42010-10-04 16:54:13

I wish the aesthetician was available earlier in the morning or later in the afternoon to accomodate working women.

#52022-08-27

watercooler in waiting room.

#62022-10-18

tell the Dr. to stop snowboarding and come back to skiing..;-)

#72011-12-07 10:55:46

Everything was great! No further suggestion at this time.

#82023-02-25

less waiting time in the room

#92023-02-15

My only complaint is that I work and live (1 mile from) Center City, PA and I wish the office (Dr. Ringpfield) had weekend or later hours. Dr. Heckman was great but she cannot assist me with my cosmetic issues. Overall - like the office and professionalism.

#102011-08-10 18:44:27

see more patient answers >>