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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

respectful and relaxing

#12024-03-25

The medical assistant was very friendly and sat with me through the registration process to ensure my computer worked properly. The clinican was very patient and provided excellent care.

#22011-05-25 13:14:40

informative and efficient

#32012-09-05 09:52:41

Clear information about treatment options which had not been offered in the past. It is possible that these treatment options are new, but it is also possible that the physician is especially knowledgeable.

#42024-03-27

i was seeing the docter at my appointment time

#52023-09-06

I appreciated having a conversation with the Physician, as well as developing a plan together. Accentuating the positive when there is so much negative really helps in enthusiastically executing the plan.

#62023-06-28

very comfortable, pleasant office setting

#72023-08-02

Everyone was very friendly

#82023-11-12

STAFF VERY FRIENDLY!

#92024-04-27

Clean, bright, well appointed office

#102023-09-07

What can we do better?

(answers:373)

Provide some written information for questions asked. I can't remember everything said.

#12023-12-27

Keeping me from dying of skin cancer would be good (I will behave and do the checks and annual exam to help out!!!)

#22010-11-29 11:47:11

keep on doing excellent customer service skills

#32023-10-27

just keep giving me good news and no cancer.

#42023-09-11

The only downside is parking!

#52011-11-17 12:08:50

The lock on the door of the unisex bathroom is a little challenging in that you don't know whether it is locked or not. This was a little unnerving.

#62010-10-28 10:21:25

No Comments

#72024-03-05

Keep up the good work!

#82023-09-18

More appointment availability either early or later (before or after the normal 9-5 workday)

#92010-08-23 16:22:28

I can't think of anything at this time.

#102023-08-03

Customer Rating : 4.6

Based on 537 ratings