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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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Do not hesitate to contact us with any question at 610-525-5250

# of surveys: 3863
Last updated: 3/31/2021 3:06 PM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

The whole visit

#12021-03-16

Dr. Ringpfeil was excellent.

#22021-01-11

Very nice office, everyone was very friendly and helpful

#32010-11-29 15:16:15

It was very timely

#42020-08-14

Loved everything! Thank you so much

#52021-02-16

VERY NICE EXPERIENCE

#62020-07-15

Everyone staff, doctor and assistant, were very nice and helpful.

#72020-11-05

Dr. was very attentive and took the time to talk with my daughter and put her at ease. Assistant was great, taking my daughter on tour of facility while I asked the doctor a few questions.

#82021-04-07

The doctor was extremely attentive, respectful and thorough. This was a very good visit overall.

#92020-12-18

Office was very nice, comfortable atmosphere.

#102020-12-28

What can we do better?

(answers:373)

Everything was great.

#12020-04-11

?water cooler in the waiting room?

#22020-04-13

can't think of anything

#32011-12-12 10:13:47

I'm speechless!! I make a living at answering this very question but I can't recommend anything you can do to provide better service. You deserve a high score in all aspects of the practice. One minor detail - I have not yet seen the aesthetician and I have limited experience with you. Maybe patients could complete a survey after they've had a couple of appointments and contact with others. Some valuable feedback may be provided. Oops....I just heard an administrator use the word "cancellation" with a patient. May I suggest other terms like "change in the schedule" or "we'll make time for you". Wouldn't want to give patients the idea that it's ok to cancel. :-) Can you recommend a vascular specialist closer to the area than in Center City?

#42011-06-02 14:18:32

Tea? Just kidding! Everything was great.

#52010-10-26 10:16:13

all good

#62010-10-14 12:21:49

While I totally understand the late policy, unfortunately my daughter and I drove 1.5 hrs to the facility and given the weather and errorous directions, we ended up being 7 mins late. I immediately called the office while on route to explain that we were lost and sought correct directions. The receptionist was very curt, short and condesending. Upon our arrival, there was no warm greeting and very limited eye contact. Again,as a heath care provider myself, I appreciate the need to follow a schedule, however, our appointments were in direct succession and I do not think it would have had a significant impact on the work schedule, given our special circumstance.

#72011-03-24 10:10:11

More convenient office hours for those who work during the day. Perhaps one evening?

#82011-03-16 11:16:24

Keep doing what you are doing!

#92021-03-05

Give me a good report!!!!!!

#102020-08-01
Customer Rating : 4.5

Based on 178 ratings