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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

doctor

#12023-06-20

The entire visit was a calming and pleasurable experience. The Dr. was superb. She was knowledgeable, attentive and genuinely listened. Jill is very personalble. The staff was very friendly. Melissa was really great. Truly the best experience that I have had in a Dr's office.

#22010-11-08 14:00:01

Knowledgeable and friendly staff...very short wait

#32010-12-22 11:56:01

The location and setting of the office.

#42023-07-06

Ease of getting an appointment. Other places called I needed to wait more than 4 months for an appointment.

#52024-05-09

Doctor was very friendly & knowledgable. I especially appreciated that she seemed unrushed and focused on me. I am hopeful that the procedure she recommended will improve my condition (facial scar).

#62024-06-02

The whole visit

#72023-07-21

I was scared that I had something on my face after my laser treatment. As it turns out Jill took a second look and told me it was normal and it will resolve. The reason why I tell you this is because Lisa at the front desk was instrumental on making sure I was followed up and that my fears were elevated. Lisa was outstanding! From my experiences in the past, I find most people at the front desk don't really care about the patients. However, I did not get that from Lisa. She kept in contact with me until I was completely satisfied with my care. She really is a professional and deserves recognition. Her job is the most important one in the office. I have left other offices in the past because I didn't care for the staff. That won't happen here! Hats of to LISA!!!! P.S. The computer in the waiting room is AWESOME too!!!

#82012-12-06 11:38:48

The reassurance that my concerns were addressed.

#92010-11-09 11:24:08

nope. i've been to a lot of dermas and i never felt so positive, hopeful. thank you!!!

#102024-01-21

What can we do better?

(answers:373)

no complains

#12023-10-19

I had requested an email for appointment purposes. Was never sent. Other than that - Excellent!

#22023-10-30

Have some toys or children books in the waiting room

#32024-02-23

keep on what you are doing because you are doing a good job

#42023-12-27

I am completely satisfied with the current level of service and really can't think of anything that you could improve upon. This survey is a good thing.

#52010-10-13 09:38:13

before prescribing a very expensive treatment, inform the patient you are doing so.

#62023-10-14

move closer to home

#72010-11-08 09:51:29

Keep doing what you're doing.

#82024-04-09

I did not have any issues. The service was great.

#92023-11-06

I have nothing to add, everyone was superb, made you feel right at home and insanely knowledgable. I am beyond happy.

#102010-09-28 11:03:56

Customer Rating : 4.6

Based on 537 ratings