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Philadelphia and Mainline Center of Dermatology and Cosmetic Surgery

Written by Dr. Ringpfeil

Fraxel

Overview:

Improved appearance through delivery of heat to layers of the skin where collagen production is stimulated. Not harming the surface of the skin, this laser is indicated for those who cannot afford the downtime of a traditional CO2 laser treatment with multiple treatments, results approximate those of a CO2 treatment.

Expected results:

Treatment of photo damage and sun spots, reduction of fine and intermediate lines, improvement of scars, reduction of melasma. Treatment is not limited to the face.

Preparation:

Vigorous regimen of daily sunscreens (for all areas to be treated) and night time retinoids for several weeks to months (for treatment of face), no alcohol and aspirin for 2 weeks prior to the procedure, vitamin C 1000 mg daily starting 2 weeks prior to the treatment. Local anesthesia is applied prior to treatment.

Post treatment instructions:

Rigorous sun avoidance/protection for 3 months. Refrain from alcohol consumption for 2 weeks after the treatment, avoid aspirin for 10 days, continue vitamin C 1000 mg daily for 3 months. Application of ice once an hour for 2-3 days may provide added comfort. There is no need for dressings. Skin care in the immediate postoperative period includes the use of a very gentle non-soap cleanser, broad spectrum sunscreens and oral medication to prevent herpes reactivation. Topical retinoids can be resumed after 1 week.

Time to desired results:

4-8 treatments about 3-4 weeks apart.

Duration of desired effects:

Several years (exact duration is unknown at this time)

Contraindications:

Isotretinoin in the past 6-12 months. This laser is safe on all skin types.

Downtime:

1- 6 days of redness and swelling.

# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely
93.1%
probably
6.16%
maybe
0.58%
not likely
0.08%
no
0.02%

Compare our service to other similar practices

excellent
87.9%
very good
10.1%
good
1.8%
poor
0.06%
very poor
0%

Overall doctor performance

excellent
94.2%
very good
4.89%
good
0.80%
poor
0.03%
very poor
0%

The doctor listened to you attentively

excellent
93.9%
very good
4.97%
good
1.05%
poor
0.05%
very poor
0%

The doctor took time to answer your questions

excellent
94.0%
very good
4.66%
good
1.27%
poor
0.02%
very poor
0%

The doctor explained treatment options

excellent
94.3%
very good
4.16%
good
1.25%
poor
0.14%
very poor
0.02%

The doctor explained treatment options

excellent
92.0%
very good
5.69%
good
2.18%
poor
0.11%
very poor
0.0%

Front desk performance

excellent
85.6%
very good
10.2%
good
3.66%
poor
0.31%
very poor
0.08%

Aesthetician performance

excellent
88.6%
very good
7.61%
good
3.39%
poor
0.24%
very poor
0.08%

Office comfort

excellent
90.9%
very good
6.93%
good
2.08%
poor
0.05%
very poor
0.05%

Parking

excellent
66.4%
very good
14.4%
good
15.7%
poor
2.49%
very poor
0.9%

Friendliness of the staff during appointment

excellent
90.9%
very good
7.23%
good
1.85%
poor
0.05%
very poor
0%

What WE DID WELL

(Answers:674)

I thought the doctor was very thorough in explaining the procedures I need to take care of my skin problem

#12025-11-01

Punctuality - Perfect Sense of humor of staff

#22025-10-04

medical assistant

#32011-11-30 15:41:16

Staff was very friendly. The office is beautiful, organized, and very clean. I am very happy with my choice to see Dr. Ringpfeil!

#42025-10-21

The doctor took a lot of time explaining my treatment and making sure I was comfortable.

#52026-02-11

The professionalism was awesome.

#62012-07-03 15:04:31

I was very please with the service when setting up my appointment, and when I called back with questions concerning my insurance. Very pleasant and accomodating staff!

#72011-01-04 10:23:13

interaction with staff

#82026-01-02

The doctor and physicians assistant were both very professional and knowledgeable.

#92025-07-02

Everyone was very nice!

#102025-04-14

What can we do better?

(answers:373)

Overall excellent service. Friendly front desk staff. A very small suggestion would be to have someone immediately identify themselves as the person to register a new patient and direct where to go when someone enters the waiting room. With a big waiting room and three people at the front desk, it is a lot to take in and not know to whom to speak. Having had negative experiences with doctors' receptionists where all three of the three people at the front desk have ignored me until I called out and forced a response, I am sensitive to the issue and imagine others have had this experience as well.

#12011-01-31 10:42:48

you can not top anything. this is the best run office and staff that I have ever been in.

#22011-05-26 11:49:32

You often have a long wait time in the room for the doctor. When she does come in it is not for a very long time.

#32010-08-23 17:00:56

This was my first visit and although i was uncomfortable with my problem which was addressing I was truly happy with everything else.

#42011-07-28 15:11:23

The music in the waiting area could be a bit softer.

#52025-12-16

While I totally understand the late policy, unfortunately my daughter and I drove 1.5 hrs to the facility and given the weather and errorous directions, we ended up being 7 mins late. I immediately called the office while on route to explain that we were lost and sought correct directions. The receptionist was very curt, short and condesending. Upon our arrival, there was no warm greeting and very limited eye contact. Again,as a heath care provider myself, I appreciate the need to follow a schedule, however, our appointments were in direct succession and I do not think it would have had a significant impact on the work schedule, given our special circumstance.

#62011-03-24 10:10:11

do not change a thing

#72026-03-04

WINE AND CHEESE WOULD BE NICE IN THE WAITING AREA

#82011-02-09 12:32:20

I have an unusual challenge getting to and from the office. Your practice is doing a great job; I will deal with the transportation issues.

#92011-03-21 10:03:43

everything was great.

#102011-03-18 11:09:57

Customer Rating : 4.7

Based on 637 ratings
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