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# of surveys: 4187
Last updated: 1/02/2024 11:10 AM

PATIENT RATINGS

Would you recommend us?

definitely: 93.1%
probably: 6.16%
maybe: 0.58%
not likely: 0.08%
no: 0.02%

Compare our service to other similar practices

excellent: 87.9%
very good: 10.1%
good: 1.8%
poor: 0.06%
very poor: 0%

Overall doctor performance

excellent: 94.2%
very good: 4.89%
good: 0.80%
poor: 0.03%
very poor: 0%

The doctor listened to you attentively

excellent: 93.9%
very good: 4.97%
good: 1.05%
poor: 0.05%
very poor: 0%

The doctor took time to answer your questions

excellent: 94.0%
very good: 4.66%
good: 1.27%
poor: 0.02%
very poor: 0%

The doctor explained treatment options

excellent: 94.3%
very good: 4.16%
good: 1.25%
poor: 0.14%
very poor: 0.02%

The doctor explained treatment options

excellent: 92.0%
very good: 5.69%
good: 2.18%
poor: 0.11%
very poor: 0.0%

Front desk performance

excellent: 85.6%
very good: 10.2%
good: 3.66%
poor: 0.31%
very poor: 0.08%

Aesthetician performance

excellent: 88.6%
very good: 7.61%
good: 3.39%
poor: 0.24%
very poor: 0.08%

Office comfort

excellent: 90.9%
very good: 6.93%
good: 2.08%
poor: 0.05%
very poor: 0.05%

Parking

excellent: 66.4%
very good: 14.4%
good: 15.7%
poor: 2.49%
very poor: 0.9%

Friendliness of the staff during appointment

excellent: 90.9%
very good: 7.23%
good: 1.85%
poor: 0.05%
very poor: 0%

What WE DID WELL

(Answers:674)

I was given sufficient time with the doctor and her assistant to ask questions and explain my skin history.

#12025-07-10

friendliness of office staff and physician

#22025-01-29

Very nice office, physician, physician's assistant are extremely helpful and understanding.

#32025-09-22

Office atmosphere was wonderful, which made the experience that much better. It was nice to see Dr. Ringfeil in a not so hectic setting (like Jefferson Dermatology!)

#42024-12-22

Little to no waiting

#52012-09-19 10:54:21

I enjoyed the French music in the reception area.

#62025-08-07

Dr. Heckman gave me a lot of information and listened and answered all of my questions.

#72011-11-17 15:30:47

Bright cheerful offices.

#82011-03-28 15:28:21

everyone is wonderful, nice, accommodating, and awesome. Great customer service overall.

#92011-12-21 17:29:36

Excellent service; thanks for not making me wait to be seen, like I do in every other doctor's office!

#102011-06-08 09:39:58

See more patient answers >>

What can we do better?

(answers:373)

Can't think of a thing

#12025-12-07

Nothing that I could think of would be better.

#22024-12-30

less waiting time in the room

#32025-09-30

everything was wonderful

#42010-08-25 12:47:35

nothing everything is fine as is.

#52025-03-14

I recommended this practice to a family member but they showed up 15 mins late to their first appt. due to traffic and were turned away (after traveling over an hour to get here). I would suggest on the first visit to allow more leeway for late appointments (try to fit them in) and then explain the late policy for all appointments moving forward.

#62011-09-21 14:47:49

Magazines in the examining room to read while I waited for the doctor (I get bored easily).

#72025-10-04

I actually appreciated and was so very happy with all aspects of my visit.

#82025-05-27

This was my very first visit; as a result, some of the questions above jump the gun a bit. However, the initial visit was a pleasant experience.

#92025-02-20

DO NOT CHANGE A THING- YOU FOLKS ARE WONDERFUL!!!!!

#102025-02-12

see more patient answers >>